What to do if your driver doesn’t show up

Updated over 6 months ago

DriverNoshowPolicy If your driver doesn’t show up for a confirmed trip, you can report a no-show during the review process to receive a refund. Here’s what to do in that situation:

How to report a no-show
1. Locate the trip: After the scheduled pick-up time, go to Trips in the 2-Nice Carpooling app or website.

2. Leave a review: Tap the trip and select Review your driver > My driver did not show up.

3. Provide details: Share relevant information on the no-show to help us better understand the situation.

What happens after your report a no-show
Reporting a no-show triggers the following actions:

• Your booking is disputed: Your booking will be marked as disputed, meaning the payment won’t be released to the driver.
• We’ll contact the driver: Our Support Team will contact the driver to confirm the no-show and issue you with any necessary refunds.
• If the no-show is confirmed:
  
  
  • You’ll receive a 100% refund, including the Booking fee as per our Driver No-show Policy.
  • The driver will receive a no-show review on their profile and may be suspended if there’s no valid reason for the no-show.
    
    
• If we can’t confirm the no-show:
  • We’ll contact you to find a solution and resolve the issue.

Please look out for an email or push notification in our app from our Support Team when you report a no-show as we may need to follow up with you.


How to prevent no-shows
Here are some steps you can take to help prevent a no-show:

• Confirm trip details: Communicate with your driver before the trip to confirm the pick-up location and time.
  
  
• Stay accessible: Keep your phone handy during pick-up in case the driver needs to reach you.
  
  
• Call the driver: If you can’t locate the driver at the pick-up point, try calling them using the number provided through 2-Nice Carpooling.